The eFriends Project

Frequently Asked Questions

 
One-On-One Training for Individuals

 

“Do I need to have my own device?”

Yes, we are a BYO device service however we have a small tech library that allows you to ‘try before you buy.’

“Do I need to have Wi-Fi or internet?”         

You will get the most out of the lessons if you have internet at home, however if you don’t we can arrange lessons at a library or café.

“What is the different between premium training and the 6-week beginners program?”

Premium training is highly customised and delivered by a Senior eFriends Trainer with both occupational therapy and technology skills. It is recommended for participants with higher support needs and those who receive support funding. A complimentary assessment meeting is provided to participants, usually in the presence of a carer, coordinator or family member.

The 6-week beginners program is semi-structured, but adapted to individual needs and goals. It is recommended for those with minimal or no support needs and is delivered by eFriends trainers who have experience working with people of varied backgrounds and abilities.

“I want to book the beginners program but would like more/less than 6 lessons. Is that possible?”       

Yes, however we suggest 6 to experience a significant development in your skills. If you think you need more than 6, this can be discussed at the end of the first 6 sessions.

“How many lessons will I/the individual need for premium training?” 

The number of sessions is determined at the pre-training assessment meeting, however it is typical for people to book 6-10 lessons.

“I have vision impairment; can you accommodate my needs?”

Our premium training can accommodate your needs. The trainer may need to attend an appointment at the Independent Learning Centre with you (as one of your lessons) as you may need a screen reader or other assistive technology.

“Can I pay for training in cash?”

No. Training can only be paid by cheque or bank transfer.

“I can’t afford to pay the fees in one go, so can I pay in installments?”     

You may pay in two installments, the first prior to commencement of training and the second after two sessions.


 
Group Training           

 

“We have more than 6 participants that want to take part, can you accommodate?”      

We can arrange this, however to ensure quality delivery you will need to arrange for a volunteer/helper for every additional 2 participants up to 10 people. For groups of 10-15 participants, we need to book a second trainer that attracts an extra cost of $50/hour. We recommend groups of over 15 to book a one-off seminar.

The venue also needs to accommodate the group size.

“We are not sure if our clients are interested, so what can we do before we confirm training?”

You can request expressions of interest from clients via a brief internal survey (download an example here). You could book an introductory seminar first so clients can get a ‘taste’ of the training before committing to a program of group training.

“Do participants need to have their own devices?” 

Yes, we are a BYO device service, however we have a small tech library that allows you to ‘try before you buy.’

“Can group training be provided to groups with different devices?”           

Yes, however participants will get the most out of training if everyone has the same device (or similar, e.g. iPhones and iPads). It is essential that the trainer knows what devices everyone owns prior to training.

“Is it essential to have Wi-Fi in the venue?”

Participants will get the most out of training if the venue has Wi-Fi, however if it does not eFriends can provide Wi-Fi for a limited number of devices.

“Is it essential to have a projector and screen in the venue?”         

Participants will get the most out of training if the venue has a projector and screen; however if it does not the eFriends trainer will work around it. In this case, we ask that the organisation print some materials for the participants.


 
Seminars        

 

“How many people can attend a seminar?” 

We recommend a maximum of 20 attendees to ensure quality of training delivery and interaction, however it is possible to include a few more. The venue also needs to accommodate the group size comfortably.

“We are not sure if our clients are interested, so what can we do before we confirm training?”

You can request expressions of interest from clients via a brief survey (download an example here), or generate interest by promoting the seminar.

“Do participants need to have their own devices?” 

Yes, we are a BYO device service, however we have a small tech library that allows you to ‘try before you buy.’ It is also not essential for attendees to have access to a device during a seminar, however it may be helpful.

“What content can seminars cover?”           

Content depends on the needs of the attendees and duration of the seminar. Typical content includes basic overall introduction to devices and the internet, online safety, connecting to people and your community online, and specific tips and apps for particular devices. Example seminars are: Online Safety for You and Your Children, Getting the Most Out of Your iPad, and Staying Connected Online.

“Is it essential to have Wi-Fi in the venue?”

Participants will get the most out of training if the venue has Wi-Fi, however if it does not eFriends can provide a connection for a limited number of devices.

“Is it essential to have a projector and screen in the venue?”         

Yes.


 
Professional Development Workshop          

 

“We have more than 6 participants that want to take part, can you accommodate?”      

We can arrange this by booking an extra trainer, which will attract an additional cost of $132 (for up to 10 participants). The venue also needs to accommodate the group size.

“Do participants need to have their own devices?” 

Yes, we are a BYO device service, however we have a small tech library that allows you to ‘try before you buy.’

“What content can a professional development workshop cover?”

Content depends on the needs of the organisation and its clients, staff and volunteers. Workshops are intended to be ‘train the trainer’ style so could include a basic introduction to devices and the internet, online safety, connecting to people and your community online, specific tips and apps for particular devices, and specific tips and apps for particular support needs.

“Is it essential to have Wi-Fi in the venue?”

Participants will get the most out of training if the venue has Wi-Fi, however if it does not eFriends can provide a connection for a limited number of devices.

“Is it essential to have a projector and screen in the venue?”         

Yes.


 
Still have questions? Get in touch!

 

You can call The eFriends Project on 0434 559 564 or send us an email

You can also connect with The eFriends Project on Facebook and Twitter